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All products purchased online ( have the option for click and collect at a store of your choice (STIHL SHOP Blenheim Road, STIHL SHOP Northwood or STIHL SHOP Rangiora). Larger items such as Rotary Mowers, Reel Mowers, Trimmer Mowers, Ride-On Mowers, Vacuum/Sweepers, Garden Edgers, Generators & Pumps, Chippers and Construction equipment are to be collected from store (if available). Should you wish for a large item to be shipped to you, please enquire via our website via the ‘Enquire’ button on your product of choice and someone from our Sales Team will be in touch to assist you with your query.


The relevant STIHL SHOP store that you choose to transact with will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, the price you paid for the product will be refunded within 30 days following the date of payment. If your order includes products that are temporarily unavailable, the available products will be sent out first and the outstanding items will follow once they are available again. There will be no shipping costs for the shipment of the outstanding items.  If relevant, you will be offered a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, you can return it under the conditions outlined under Right of Return. If you choose to decline this offer, and the original product is permanently unavailable, You will be reimbursed the price of the unavailable product.


·       Click & Collect: FREE

·       Shipping for Large Items: Price on Enquiry

Shipping for smaller items such as Weber Accessories and Other Hand Tools:
South Island Shipping
Up to 5 items –  $10+ GST
5+ items – $20+ GST
North Island Shipping
Up to 5 items –  $20+ GST
5+ items – $30+ GST

Once funds have been received, order processing can take between 1 – 3 business days depending on product availability in store. Our couriers collect daily (Monday to Friday) and standard shipping can take up to 5 business days within New Zealand.